Day 3 June 3

Working with People in a Technical World

Daily Tech Update

Guide to Managing Maintaining Your PC (GMM) Chapter 3 Power Point

Assignments in Class

  • Assignment – Page 104 Thinking Critically
  • Assignment – Page 105 Project 3-1, 3-2
  • Assignment – Page 107 Project 3-3, 3-4, 3-5
  • Assignment – Page 108 Real Problem 3-1 Work sources (oDesk, Monster, etc.) – Find a job and report to the class.

The above assignments will be done in class.

Documentation-Trouble Tickets – try freshdesk.com

Interview Tech Support Person – Due 6/10/13

Questions to ask

  • Name
  • Business Name, e-mail
  • Description of services offered -hardware, software, mobile devices, screen repair
  • Describe a typical day.
  • Do you work weekends? Do you travel?
  • What are the biggest challenges in your job?
  • Why are you better than your competitors?
  • Do you ever work as part of a team? Describe
  • How do you document your daily tasks?
  • What resources do you use to solve problems?
  • What are the skills/abilities necessary to succeed in this job?
  • How do you keep up to date with changes in technology?
  • What attributes of the job do you most like?
  • What attributes of the job would you like to see changed? Why?
  • What attracted you to this job?
  • What personal qualities does your employer look for in this position?
  • What certifications/degrees do you have?

Lunch

Lab –COER 116 Lab 1

Assignments-

  • Read Chapter 4
  • Interview Tech Support Person Paper / Report Due-6/10/13
  • Research for Daily Tech
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